Thank you for shopping with Dress Sense! We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we're here to help with our returns policy.

Return Period:

You have up to 14 days from the date of delivery to initiate a return for eligible items. (We must receive the package within this time frame in order to process your refund). No returns will be accepted after this period.

Eligibility Criteria:

To be eligible for a return, items must be unused, unworn, and in the same condition that you received them, with all original tags intact.

Any items that have been worn, washed, smelling of perfume/washing powder or damaged will not be accepted for return.

Sale items are final and non-refundable.

Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is safely delivered to us.

Initiating a Return:

To initiate a return, please contact our customer service team on the above link and have your order number and details ready.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

Policy Updates:

Our returns policy is subject to change without prior notice. Any updates or changes to the policy will be reflected on this page.

Contact Us:

If you have any questions about our returns policy or need assistance with a return, please contact our customer service team using the above link.

By shopping with Dress Sense, you agree to abide by our returns policy outlined above. We appreciate your understanding and cooperation.